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Process Modelling and Process Improvement

Course Details

This course is only currently available for on-site delivery. If you would like to arrange this course for a group of delegates from your organisation then please contact us.

This course is not run in our public course schedule.

If you would like to attend a public scheduled process modelling course then please see our BCS Modelling Business Processes training course page.

Process Modelling & Process Improvement - Course Overview

This two day course focuses on the investigation, documentation and improvement of business processes.

BPMN v1.2 is taught as the process diagramming technique during this course.

Process Modelling & Process Improvement - Intended Audience

This course is suitable for Business Analysts, Consultants and Project Managers with minimal experience of process modelling and business process improvement. It is a practical, skills based course and does not include an examination.

Process Modelling & Process Improvement - Course Objectives

By the end of the course, delegates should have achieved:

  • An understanding of why and when process modelling is used
  • Skills in process modelling techniques and how to apply them
  • The ability to draw consistent, high-quality BPMN process diagrams
  • The ability to analyse processes and identify improvements
  • The ability to implement process improvements
  • An understanding of how processes and requirements are inter-related
  • An ability to identify issues that cause process problems

Process Modelling & Process Improvement - Course Structure

  • Introduction to Business Process Modelling
  • Objectives and drivers for process modelling/improvement
  • Diagram Types – Business Process, Functional, Procedural
  • BPMN diagramming
  • Diagramming standards and levelling
  • Logical and Physical Processes
  • Writing process descriptions
  • Process Goals and Outcomes
  • Analysing process effectiveness
  • Analysing process efficiency
  • Measuring process performance (metrics)
  • Implementing business process change
  • Skills Profiling and staff issues
  • Summary and Conclusions

The course is highly interactive and delegates are encouraged to learn through group exercises including a case study.

Process Modelling & Process Improvement - Recommended Reading

There is no recommended pre-reading for this course

Process Modelling & Process Improvement - Course Information

The duration of this course is two days. Courses run daily from 9.00 am until 5.30 pm. There is no examination. Please contact us for a quote to hold this course on-site.